We are not able to issue refunds after medications have been shipped due to an inability to restock medicines that have been in contact with third parties to eliminate any possibility of contamination. However, if for reasons beyond your control, you do not receive your order or it arrives damaged, we will issue a full and immediate refund or send you a replacement order without further charge. For goods that are resent, please be advised that it will take approximately 7 business days for your reshipped order to arrive after we agree to resend it. If you do not receive your order by that time, we request that you email us using our Contact Us page so we can resolve the situation without further delay.
Recorded Delivery refers to the fact that an order can be traced and is able to be tracked online. If your order does not arrive within 7 days after it is shipped for orders destined for delivery within the UK or within 14 days to all other destinations throughout Europe, you may approach us to track your order. In case we cannot prove that the order was dispatched to the address you provided, we will issue a full refund or dispatch a new order at your request
In the rare event that you receive damaged goods, we will try to rectify the situation as soon as possible. We request that you notify us as at the earliest opportunity and also provide an image of the damaged products. Depending on the extent and type of damage incurred, we may send replacement goods or ask that you return the damaged items at our expense. Please be advised that some orders may arrive later than others depending on location.
Contact us at sales[@]kamagrauk.org for questions related to refunds and returns.